As our old pal, Oliver Wendell Holmes said, “A mind that is stretched by a new experience can never go back to its old dimensions.” He probably wasn’t talking about the business and consumer dynamic, but as this episode of Ponderings from the Perch illustrates, it certainly applies.
In this episode, Momma Bird Priscilla McKinney discusses how experiences between businesses and customers can be consciously designed toward excellence, with MMR Live Founder and Chief Operating Officer Tricia Houston.
Unlike many experience solutions, MMR Live is not a technology company, rather they focus on human solutions and emotion. They don't let software or system-based constraints get in their way and define their process or output.
In addition to speaking about experience and strategies that make an impact on all levels of a business, Tricia also discusses how MMR Live has evolved since being founded in 2017. Along the way, they talk about the Atlanta Zoo, Zappo’s customer-first mentality, and how Chick-Fil-A wins at apologies.
Thanks to our sponsor, MMR Live. Visit mmr.live to learn how to add KEIs to your KPIs - to maximize your key emotional impacts, improve every brand experience, AND earn a greater share of wallet. MMR Live is an experience strategy group with a focus on the belief that everything communicates.
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